An Extended Service Plan Can Provide Peace of Mind.
Listed below are answers to some of our most commonly asked questions regarding KitchenAid Extended Service Plans.
Q. Once my service plan is purchased, how long will it take to receive the actual contract?
It takes two to four weeks to receive your contract through the mail.
to view, print or download your contract 7-10 days after your purchase.
Q. Do I have to pay all at once?
A. You have the option of paying in installments if your plan cost is $60.01 or above.
Q. What are my payment options?
A. Visa, MasterCard, Discover and American Express and ACH debit are accepted online and over the phone for US purchases. There is an automatic 5 percent discount for extended service plans purchased on multiple products.
Q. How are installment payments made if I select a payment option?
A. Your credit card will be charged monthly on the same date as your purchase date for the installment amount selected. Depending on the price of the plan, and the payment option you choose, your card will be billed a total of three or four payments. Credit card purchases will be automatically billed to your credit card.
Q. What are the available installment plans?
A. If your extended service plan is between $60.01 and $120.00, you have the option to pay in three installments. If your contract price is over $120.01, you may pay in four installments.
Q. When can I file a claim under my service contract?
A. Once your payment for the plan has been processed, your coverage will be activated and you can file a claim. If your payment was received 60 days or more after your existing warranty or contract expired, there will be a 60-day waiting period before your coverage starts.
Q. Does the product need to be inspected before it can be covered?
A. Inspection of the product is not required. Your product must be in working condition prior to purchasing an extended service plan. A 60-day waiting period will be enforced if your product has been out of coverage for more than 60 days.
Q. How do I schedule service?
A. Once your plan is in effect, you can call toll-free 1-866-576-1660, 24 hours a day, 7 days a week to schedule a service call.
Q. How do I know if I am in your service network?
A. We service products in the United States and Canada.
Q. What coverage terms do you offer?
A. Depending on the age of your product, we may offer a 1, 2, 3, 4 or 5-year extended service plan.
Q. Can I save money by purchasing on multiple appliances?
A. If you purchase an extended service plan on multiple appliances in the same purchase, we will apply an extra 5 percent discount. Not only does this save you money, but you will have added convenience by having your coverage through the same company.
Q. Who will do the service on my product?
A. An Authorized Service Technician in your area will perform the service on your product.
Q. I’m moving, can I get service in a new location?
A. Our network of service providers covers U.S. and Canada. When you call for service, please notify us of your change of address and service will be provided. Note: If you are moving from one country to another, a change of contract is required.
Q. What happens if my product can’t be repaired?
If we cannot repair your product, due to a mechanical or electrical breakdown, we will replace it with a comparable model. A replacement product may be new, rebuilt or reconditioned one of similar features and functionality. We may replace your product with a cash settlement (n/a-SC) or gift card based on the price of the replacement product. The value of cash settlement/gift card will be determined according to the age of the product using the following schedule:
Of Purchase Price of
The contract is fulfilled in its entirety if: Product is replaced (n/a-AZ); or cash settlement/gift card is issued (n/a-NV, SC).
Q. What happens if I sell my product or purchase a new one before the service plan expires?
A. If you sell your product, you can transfer the extended service plan to the new owner. Just send us written notice of the transfer and we will update our records. If you purchase a new product before your plan expires, you may receive a pro-rated refund for the remaining time left on your contract.
Q. Can I purchase extended coverage if the product is used in a business?
A. These contracts do not cover commercial appliances or appliances used in a commercial setting.
Q. Will a service plan be void if KitchenAid goes out of business?
A. Each Service Plan is fully underwritten by an insurance company. Should provider go out of business, the company will cover your plan until it expires.
Q. How old can my product be to be eligible for an extended service plan?
A. The extended service plan can cover products up to 15 years of age and 20 years of age for renewals.
Q. What if I don’t know my model and serial number?
A. You will be required to have this information in order to obtain service on your product. The model and serial can be located on the appliance. Please call our Customer Service center 1-866-281-9039 for assistance in finding this information on your product.
Q. What if I am not quite ready to buy online?
A. You can revisit our website or call toll-free 1-866-281-9039 to purchase an extended service plan. Make sure your product is registered with KitchenAid so that we may notify you when your warranty is about to expire. Note: The price of your plan is lower when your product is within warranty than if you purchase after your warranty expires.
Q. Who are the obligors under the plan?
A. The obligor under the plan is Federal Warranty Service Corporation, except in CA, where the obligor is Sureway, Inc; FL, where the obligor is United Service Protection Inc; and OK, where the provider is Assurant Service Protection, Inc.
Q. Can I cancel my plan?
A. You can cancel at anytime by notifying the administrator in writing. You will receive a refund based on the method specified in your contract.
If you have further questions, please
for a representative to assist you.